======================================= WHATSAPP ======================================= How your app uses the permission ---------------------------------------- The app allows users to receive messages sent to their synchronized WhatsApp numbers in Support Board(our software) and reply to them directly within Support Board. Plaform settings ---------------------------------------- Login at SUPPORT-BOARD-URL User: EMAIL Password: PASSWORD Go to "Settings > WhatsApp" and click "Synchronize now". After the synchronization has been completed, send a message to the WhatsApp number you just sync and your should receive it in Support Board at SUPPORT-BOARD-URL?area=conversations. You can reply from Support Board and the message will be sent to WhatsApp. Thank you! ======================================= MESSENGER AND INSTAGRAM ======================================= App verification details ---------------------------------------- Login at SUPPORT-BOARD-URL How your app uses the permission ---------------------------------------- The app allows users to receive messages sent to Facebook Pages and linked Instagram Channels in YOUR-BRAND-NAME(our software) and reply to them directly within YOUR-BRAND-NAME. pages_show_list + pages_messaging ------------------------------------------ To show a person the list of Pages they manage AND VERIFY THAT A PERSON MANAGES A PAGE in order for users to receive messages sent to Facebook Pages in YOUR-BRAND-NAME (our software) and reply to them directly within YOUR-BRAND-NAME. Login at SUPPORT-BOARD-URL User: EMAIL Password: PASSWORD From the left click the "Gear" icon and go to "Settings > Messenger" and click "Synchronize now". You can also visit SUPPORT-BOARD-URL?setting=messenger. FACEBOOK LOGIN: User: EMAIL Password: PASSWORD After the synchronization has been completed, send a message to the Facebook Pages you synced and you should receive it in YOUR-BRAND-NAME at SUPPORT-BOARD-URL?area=conversations. You can reply from YOUR-BRAND-NAME and the message will be sent to Facebook Messenger. business_management + pages_manage_metadata ------------------------------------------ The app allows users to receive messages sent to Facebook Pages in YOUR-BRAND-NAME (our software) and reply to them directly within YOUR-BRAND-NAME. pages_read_engagement ------------------------------------------ This scope is required by Facebook to sync Facebook BUSINESS pages. Without this scope the Facebook synchronization will not include BUSINESS pages. instagram_manage_messages ------------------------------------------ The app allows users to receive Instagram DM in YOUR-BRAND-NAME(our software) and reply to them directly within YOUR-BRAND-NAME. Yes: Login at SUPPORT-BOARD-URL User: EMAIL Password: PASSWORD FACEBOOK LOGIN: User: EMAIL Password: PASSWORD INSTAGTAM LOGIN: User: EMAIL Password: PASSWORD From the left click the "Gear" icon and go to "Settings > Messenger" and click "Synchronize now". You can also visit SUPPORT-BOARD-URL?setting=messenger. After the synchronization has been completed, login with the Instagram details above, and send a message to the Instagram Channels you synced (INSTAGRAM-CHANNEL-URL) and you should receive it in YOUR-BRAND-NAME at SUPPORT-BOARD-URL?area=conversations. You can reply from YOUR-BRAND-NAME and the message will be sent to Instagram. instagram_basic ---------------------------------------- To respond and manage conversations from an Instagram BUSINESS account.